Question 1

What can I expect from Monet: The Immersive Experience?

Accepted Answer

Discover a new way to enjoy the works of Claude Monet and immerse yourself in the artist's masterpieces at this 360-degree, digital show. Expect digital displays, sound effects, projection mapping and much more!

Question 2

Where is the experience located?

Accepted Answer

The experience is taking place in DIVE which is located in Carnotstraat 90, 2060 Antwerp.

Question 3

Does the exhibition take place in an indoor or outdoor venue?

Accepted Answer

The exhibition will be held in an indoor venue.

Question 4

Will food and beverage be available on site for purchase?

Accepted Answer

There will only be beverages onsite for purchase. There will be no food but there are third-party food vendors in close proximity to the experience.

Question 5

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 6

How long does the experience last?

Accepted Answer

The experience takes approximately 60-75 minutes but you are welcome to stay as long as you want unless at the last session time as we close 90 minutes after last session time.

Question 7

Will I be able to pay in cash?

Accepted Answer

No, all payments are cashless.

Question 8

What is the difference between a VIP ticket and a regular ticket?

Accepted Answer

The difference between the two tickets is that the regular one includes only the entrance to the experience, while the VIP one includes a skip-the-line, VR experience, and a poster.

Question 9

From which age onwards do I not need to be accompanied by an adult?

Accepted Answer

All ages are welcome! An adult must accompany children under 12.

Question 10

Is the show suitable for pregnant people?

Accepted Answer

The experience requires the audience to be on their feet, moving around the venue for approximately 60 minutes, however, the experience does not feature tension or highly physical movements. We suggest you speak to the manager on arrival to discuss any specific requirements so that they can assist.

Question 11

Is the experience pet friendly?

Accepted Answer

Any kind of pet is prohibited in the experience.

Question 12

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.

Question 13

What happens if I arrive late?

Accepted Answer

Your ticket will still be valid, but you may be required to wait until there is space in the following time slots.

Question 14

Can I bring animals?

Accepted Answer

No, only service animals are allowed.

Question 15

Is there an age requirement?

Accepted Answer

All ages are welcome! Children under the age of 4 can visit free of charge and minors under the age of 12 need to be accompanied by adults.

Question 16

Is it appropriate for young kids?

Accepted Answer

The experience is wonderful for all ages!

Question 17

Is there parking available?

Accepted Answer

There is no parking available, but we will have special discounted parking in nearby parking lots with codes sent to you in the confirmation email after you purchase a ticket.

Question 18

What are the prohibited items at the experience?

Accepted Answer

Weapons, drugs, outside food & beverage.

Question 19

Is the venue easily accessible?

Accepted Answer

The venue is easily accessible with a stroller or a wheelchair.

Question 20

I can’t find my ticket - what now?

Accepted Answer

On the Fever app, in the Tickets section. If you haven't already, you can download the app from Google Play and Apple Store

On the Fever

In the purchase confirmation email Fever sent you

If you still can not find your ticket, please write to us here

Question 21

Do I need to print my ticket?

Accepted Answer

No, printing is not needed.

Question 22

Can I purchase a ticket at the event venue?

Accepted Answer

It is recommended that you buy tickets in advance, tickets onsite will be dependent on capacity and availability.

Question 23

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store or on the Fever website.

Question 24

Are refunds allowed? What is the exchange policy?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Question 25

Is there a Military discount?

Accepted Answer

No.

Question 26

Do children under 4 have to pay for a ticket?

Accepted Answer

Children under 4 years old enter for free and you don’t need to buy a ticket.

Question 27

Do you offer a group discount?

Accepted Answer

For groups under 20 people, you can buy your tickets directly through the main page (select the “Group Bundle” option when choosing your ticket type). For special requests or groups over 20, please fill the groups form.

Question 28

Is there a suggested dress code for this experience?

Accepted Answer

There is no specific dress code for the experience. We recommend you wear comfortable clothing as the experience will typically last over an hour.

Question 29

Can I hire the venue for a private or company event?

Accepted Answer

Yes, please fill out our request form here.

Question 30

Are there chairs available?

Accepted Answer

Yes, there will be benches in the Experience.

Question 31

Will restrooms be available on site?

Accepted Answer

Yes, restrooms are available.

Question 32

Are audio guides available?

Accepted Answer

No, audioguides are not available.

Question 33

Do you offer sponsorships?

Accepted Answer

Yes, please contact info@exhibitionhub.com.

Question 34

Do you offer press passes?

Accepted Answer

Yes, please contact press@feverup.com.

Question 35

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

Question 36

Cloakroom / lockers available on site?

Accepted Answer

There are only lockers available onsite.

Question 37

Can I smoke or vape

Accepted Answer

No.

Question 38

Can children do VR alone?

Accepted Answer

Children under 12 need to be accompanied by an adult.

Question 39

Can I wear glasses?

Accepted Answer

Yes.

Question 40

Will there be merchandise for sale?

Accepted Answer

Yes.

Question 41

Are prams allowed?

Accepted Answer

info@exhibitionhub.com.

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